In the 1970’s, New York City was run by a gentleman named Ed Koch, who had an interesting habit. He’d visit subway stations or popular intersections throughout the city, and ask residents heading to and from work, “How am I doin’?” This scenario became legend.
When I was a young executive in a large corporation, our president would visit various departments throughout the day, and ask employees things like, “How are you?” or “Are you working on anything exciting?” or “How can the corporation help you?”
I first thought these were examples of leaders being polite, or maybe just “attention seekers,” or maybe even managers who didn’t have much else to do. What I didn’t realize was that I was witnessing a brilliant leadership tactic. [Read more…]